🚧 under construction 🚧

Making the job search process easier for students with intellectual and developmental disabilities

Georgia Tech Excel Program

UX Designer & Researcher, Aug - Dec 2021

In what I believe to be one of the most fulfilling works from my Masters program, my team and I probed into the difficulties of applying to jobs as a neurodiverse student. I am inspired by the tenacity and ambition in these students and hope that our solution helps them get closer to where they wish to be.

My Role

Research
Scripting, background research, primary interviewer

Design
Created visual design language, wireframes, prototype

Team

Eryue Xu
Sandeep Prasad
Xi Pang
Mudra Nagda

What is an intellectual and developmental disability?

IDD is one type of neurodiversity

Intellectual and developmental disabilities (IDDs) are disorders that uniquely affect the individual’s physical, intellectual and/or emotional development. They are usually present since birth and can affect multiple parts of the body.

Intellectual functioning: affecting the ability to learn, reason, problem solve, and other skills

Adaptive behavior: affects everyday social and life skills.

Why we need to improve job equity.

'Neurodiversity Movement'

The movement wishes to expand our definition of what is viewed as normal and acceptable rather than attempting to alter those behaviors as a matter of course. However, despite impact of the movement, these individuals still experience a disproportionately high level of job insecurity, underemployment, and unemployment compared to workers without disabilities

These students have a lot of ambition

The movement wishes to expand our definition of what is viewed as normal and acceptable rather than attempting to alter those behaviors as a matter of course. However, despite impact of the movement, these individuals still experience a disproportionately high level of job insecurity, underemployment, and unemployment compared to workers without disabilities

how might we

"How might we make the job search process easy & equitable for students with Intellectual & Developmental Disabilities?"

Job applications for students with IDD

"Our solution empowers students to apply for jobs without much external help."

Making job postings accessible

Scan any job posting to get a succinct transcription. Students can also use the speech feature to hear the text out loud, instead of reading.

Share a job posting from Linkedin onto the app to view simplified posting results

Use the app as a chrome extension. View your saved jobs from any device

Matching skills

Results page of each scan indicates if you are a good fit for the role and all the skills you have that the employer requires

Our Approach

01 - define

Understanding User Characteristics

Defining User Goals

Understanding the Socio-Technical Context

02 - research

Design Space Critique

User Interviews

Focus Group

Task Analysis

Affinity Mapping

03 - design

Defining Functional & Non-Funtional Requirements

Design Brainstorming (10)

Storyboarding

Visual Design

Wireframes

Prototype Design

04 - evaluate

Cognitive Walkthrough

Benchmark Test

Design Recommendations

Research

"Research is important, because with neurodiverse population, if you have met one - you met just one."

Research Methods

Secondary

Background Research

Primary

User Interviews (4)

Focus Group (5)

Findings from Background Research

80% Unemployment Rate

Despite research showing that when correctly matched based on skillset, they can prove hugely beneficial to their company.

Short Attention Span

Short clear sentences & minimal textual content is preferred. Actions must be simple, consisting of small number of steps, to ensure easy recall.

Highly Specific Interests & Hobbies

Students with IDD often have specialized interests. They may lack the ability to translate those interests into career oriented opportunities.

Avoid Oversimulation

Users on this spectrum can be overwhelmed by certain warm colors or too many saturated colors. Pink, blue, green are safe to use.

Why did we conduct background research?

There is plenty of existing research about our user group. To ensure that our research covers more than Georgia Tech students, we conducted background research from publications, papers and online sources.

Interviews & Focus Groups

User Interviews

4 students, 2 Program Co-ordinators, 2 Career Advisors

Focus Group

5 freshmen from the Excel program

Why did we conduct interviews & focus groups?

Methods, like surveys, provide an overview of the targeted group, which could lead to the exclusion of an individual's specific needs. We conducted interviews to learn needs and detailed information about every student’s unique experience. Our interview included the program coordinators and career advisors, because neurodiverse students may find it difficult to organize their thoughts and express themselves to new people.

Focus groups help students feel more comfortable as they are with their classmates and friends, allowing us to learn multiple perspectives in one session. We also chose this research method because the participants were freshmen students - we hypothesized that they may have less to speak about their career and they have limited experience in working.

Synthesizing Findings

Top findings from the Affinity Map

Key Findings

1. Students desire the ability to apply for all opportunities

Currently, students recieve opportunities via the careers team. Several students have passions that they wish to explore, but they did not know if that could be a possible career option. We found that this dependency isolates them from feeling socially equal to neurotypical people.

2. Students lack knowledge about career skills

Limited knowledge of career skills, like resume making or interview preparation. Some of them are unsure if they can make a resume on their own without the assistance from their career advisors. Others need more guidance on how to be present during interviews.

3. Difficulty in reading large amount of text

Some of them are unable to understand the meanings of job postings, which prevent them from judging their qualifications against the requirements listed. Other students find themselves prone to get distracted while reading long paragraphs of job postings.

Design

Design Implications

From our research findings, we translated the potential design implications by defining our requirements. These requirements would guide our design and also help us evaluate the design after our first design iteration.

Design Brainstorming

For the design brainstorming phase, we created ten divergent design concepts - based on the research findings. Each concept addresses the problem in a unique way. Post this, the team voted on finalizing the top two concepts. We then created storyboards for these two concepts and then again voted to finalize the final design concept.

Pina Colada's preference of voting stickers

Storyboarding

Storyboard 1: Job Post Transcriber

An app that transcribes the job description and requirements to a simplified version for students who have difficulty in reading to understand. The app supports text to speech features. It will also match the student’s skill set and give recommendations on students.

Storyboard 2: Daily Work Journal

An app that encourages students to self evaluate their learning outcomes regularly. It also allows advisors to evaluate the students and correct the student’s self judgement. This helps them recollect their skills and experience while preparing for interviews.

Storyboard 2: Daily Work Journal
(made on Procreate by yours truly)

User flows

1. Welcome page

2. Scan page

3. Scan page

3. Profile page

Wireframes

Final Design

Visual Design Language

After completing the wireframes, I created the visual design language. The basis of the visual design language was the research findings from our background research, interviews and focus groups. I also designed keeping in mind finger dexterity, which resulted in large sized text fields & buttons (height 56px) and sufficient white space to act as a resting space for the eyes.
I enjoyed creating the typescale using the golden ratio 1.618, something I had not tried before. Further, I carefully chose our color pallete to avoid overstimulation for our users. Naming these colors was more fun than I expected.

Typography

Color

Component Library

Final Prototype

Coming soon.

Evaluation

Methods

Discount Evaluation

Cognitive Walkthrough

We performed the discount evaluation with 4 classmates who had no prior exposure to our project. We also sent this prototype to the Excel Careers team, in order to record their feedback as well.

Tasks

Task 1: Transcribe a job post through camera or image

Task 2: Upload the resume

Task 3: Transcribe a job post through the web extension

Task 4: Add a job post to the application through clipboard

Task 5: Use the browser extension to transcribe a job posting page

Findings

We split the task flows amongst ourselves, and listed the findings and corresponding suggestions per flow. After analysing all the data tables, we were able to condense our feedback into the 6 broad points.

One of the many findings tables

Learnings

Off scripting interviews

These students require interviewers to establish a certain level of trust in order to open up about their struggles. I achieved this by going off script during the first half of the interview - talking about their hobbies, their commute, their day, vacation plans and online content recommendations. I learnt how to interview as a friend, than an acquantaince.

Simple solutions are difficult to build

Throughout this project, keeping in mind the characteristics of the user group we were building for, we had to prioritize simplicity - in our approach during the interviews as well as in our ideation & design process. In this journey, I realised how difficult it is to create solutions that are simple, because we had to question and break down every feature into it's own simpler form.

This is why I love what I do

It truly is in projects like this, where I feel the fulfilment of being a designer, where I can see the tangible result of exercising empathy. In knowing and understanding our users, their pains felt like mine. I am inspired by the tenacity and ambition in the students I spoke to and hope that this solution we built helps them get closer to where they wish to be.